Privacy Policy

Protecting your privacy
At India Mahon, we are committed to protecting the privacy and security of our customers and site visitors. This Privacy Policy explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we will store, process and secure that data.

If you have any questions about how we protect your privacy, you can contact us by email at india@indiamahon.com or by writing to us at:

India Mahon
12 Montpellier Street
Harrogate
HG1 2TQ

 

To summarise our privacy policy:
We will only use your data for the express business purpose for which it has been collected
We will take reasonable steps to protect your data.
You can determine and revise, at any time, the communication channels we use to contact you.
We will not store your data any longer than necessary.
We will never share or sell your personal details to any third party for the purpose of marketing their products and services or communicating with you about any subject, other than as required by law.

This Privacy Policy may be updated from time to time.

 

An explanation of the legal basis upon which we rely

The law on data protection, EU General Data Protection Regulation 2018, sets out a number of reasons a company may collect and process your personal data, as well as, the principles a company must adhere to in safeguarding your personal data, these include:

Consent - We can collect and process your data with your consent in certain situations. For example, when you tick a box to subscribe to our email newsletters.

Contractual Obligations - Your personal data can be collected to comply with our contractual obligations. For example, the details we collect during the registration process such as, address details means we can deliver your purchases.

Legal Compliance - If the law requires us to, we may need to collect, process and share your data with third parties.  For example, we may pass on details of people involved in fraud or other criminal activity to law enforcement.

Legitimate Interest - We also require your data in line with our legitimate interests which might be reasonably expected as part of running our business and which does not materially impact on your rights, freedom or interests. An example of this could be when we use your purchase history to make personalised offers.

We may use your address details, from time to time, to send you direct marketing information by post, telling you about products, services and events we think might interest you.

When do we collect your personal data?
When you browse Indiamahon.com
When you sign up for any of our marketing communications
When you engage with us on social media
When you engage with us via any methods of advertising, for example paid advertising on Google
When you contact us by any means with queries, complaints etc.
When you enter prize draws or competitions
When you book an appointment with us or book to attend an event
When you choose to complete any surveys we send you
When you fill in any forms, for example, contact us forms
When you visit our shop where CCTV systems operate for the security of both customers and staff. These systems may record your image during your visit

What personal data do we collect and how do we use it?

Name/Contact Details
Deliver your purchases to you - We collect this data in order to perform a contract with you (fulfil your order).
Sending you information by email, SMS, or post, about our new products, services, offers, events and other information - This is to keep you up to date. We only send this with your permission
Send you communications required by law - This is to advise you if we update key information like our privacy policy
Fraud prevention and detection - To prevent and detect fraud against either you or India Mahon
Showing you Indiamahon.com adverts as you browse the web - So you can see our latest products, events and offers based on your previous shopping history. We will do this on the basis of our legitimate business interests.

Birthday (Day/Month)
Send you an offer on your birthday - We collect this data so we can send you a special offer on your birthday.

Payment Information
We do not store details of your payment card.
Take payment, and give refunds - We collect this data in order to perform a contract with you (fulfil your order).

Purchase History
Includes what you have bought and items you have saved in baskets
To fulfil your order - We collect this data in order to perform a contract with you (fulfil your order).
Provide customer service and handle returns - We have got to do this to perform our contract with you.
Finding out what you, and other customers, like - To ensure we are offering you what you want, and to offer you a more personalised shopping experience. We will do this on the basis of our legitimate business interests
Improve our website - To give you the best possible shopping experience
Protect our website - To prevent and detect fraud against either you or India Mahon and to meet our legal obligations to secure your data
To deliver the best possible web experience - We use information gathered by the use of cookies in your web browser. This includes collecting information on what web pages you have viewed, products you have clicked on search terms you have entered

Information about your devices (phone, tablet, computer) and how you use our website
To provide product recommendations - To recommend products based on your browsing and shopping behaviour. We will do this on the basis of our legitimate business interests.

The information you give us when you browse our site or use our app, including your IP address and device type and, your location data, as well as how you use our website.
Showing you Indiamahon.com adverts as you browse the web - So you can see our latest products and offers based on your previous shopping history. We will do this on the basis of our legitimate business interests.

Your responses to competitions, surveys and feedback requests.
Competition requirements - Administer any of our prize draws or competitions which you enter, based on your consent given at the time of entering.
Survey and feedback requests - We use the data collected to improve our customer service offering and to help other customers with their shopping experience. We will do this on the basis of our legitimate business interests.

 

How do we protect your personal data?
We are committed to protecting our customers’ privacy and we know how much data security means to all our customers. With this in mind, we treat your data carefully and take appropriate steps to ensure it is protected.
We secure access to all transactional areas, including registration and checkout process, of our website using ‘https’ technology.
Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption and never stored on our systems.
We regularly monitor our system for possible vulnerabilities and attacks, and we carry out periodic testing to identify ways to further strengthen security.

How long do we keep your personal data?
We will only store your information for as long as we have a legitimate business reason for doing so.
Where we process personal data for marketing purposes, we process the data until you ask us to stop.
We also indefinitely keep a record of the fact that you have asked us not to send you direct marketing or to process your data so that we can respect your request in future.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse

Who do we share your personal data with?
We sometimes share your personal data with trusted third parties.

We apply the following policy to those organisations to keep your data safe and protect your privacy:
We ensure that we provide only the information they need to perform their specific services.
They may only use your data for the exact purposes we specify in our contract with them.
We work closely with them to ensure that your privacy is respected and protected at all times.
If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

Examples of the kind of third parties we work with are:
Direct marketing companies who help us manage our communications with you.
Google/Facebook to show you products that might interest you while you’re browsing the internet. This is based on either your marketing consent or your acceptance of cookies on our websites. See our Cookies Policy for details.
IT companies who develop, host and support our website.

Sharing your data with third parties for their own purposes. We will only do this in very specific circumstances, for example:
For fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems. This may include
Sharing data about individuals with law enforcement bodies.
We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.
We will never share or sell your personal details to any third party for the purpose of marketing their products and services or communicating with you about any subject, other than as required by law.

Where your data may be processed?
Your data will be stored and processed on UK based servers

Your rights regarding your personal data
You have the right to request:
Access to the personal data we hold about you.
The correction of your personal data when incorrect, out of date or incomplete.  For example, when you withdraw consent or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.
That we stop using your personal data for direct marketing (either through specific channels, or all channels).
That we stop any consent-based processing of your personal data after you withdraw that consent.
The deletion of any information about you that India Mahon holds
A copy of any information about you that India Mahon holds

If we choose not to action your request we will explain to you the reasons for our refusal.

Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent. 

Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Direct Marketing
You have the right to stop the use of your personal data for direct marketing activity through all channels. We must always comply with your request.

Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Policy
To request your information, please contact India Mahon, 12 Montpellier Street, Harrogate, HG1 2TQ or email india@indiamahon.com

How can you stop the use of personal data for marketing?
If you have given us consent, we will send you marketing messages by email, text and post to keep you aware of events, special offers and other news.

You can stop receiving marketing messages from us at any time by:
Amending the contact preferences area of your account settings
Clicking on the ‘unsubscribe’ link in any email.  We will update your profile to ensure that you don’t receive further marketing messages. Please note it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.
Stopping marketing messages will not stop service communications (such as order updates).

 

If you live outside the UK
For all non-UK customers
By using our services or providing your personal data to us, you are expressly consenting to the processing of your personal data by us or on our behalf.
You still have the right to ask us not to process your data in certain ways, and if you do so, we will respect your wishes.
Sometimes we will need to transfer your personal data between countries to enable us to supply the goods or services you’ve requested.
In the ordinary course of business, we may transfer your personal data from your country of residence to ourselves and to third parties located in the UK.  This may occur because our information technology storage facilities and servers are located outside your country of residence, and could include storage of your personal data on servers in the UK.
We will ensure that reasonable steps are taken to prevent third parties outside your country of residence using your personal data in any way that’s not set out in this Privacy Policy.  We will also take reasonable steps to adequately protect the confidentiality and privacy of your personal data.
By dealing with us, you are giving your consent to this overseas use, transfer and disclosure of your personal data outside your country of residence for our ordinary business purposes.

Cookies
We use cookies on our website. For more information on cookies, please see our Cookies Policy.

Contacting the Regulator
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office.
You can contact them by calling 0303 123 1113 or go online to www.ico.org.uk/concerns (we cannot be responsible for the content of external websites)

If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence

 

How to Contact us
Please contact us if:
You have any questions or feedback about this Policy
You would like us to stop using your information
You want to exercise any of your rights as set out above, or have a complaint.

You can contact us by email at  india@indiamahon.com or, you can write to us at:
India Mahon
12 Montpellier Street
Harrogate
HG1 2TQ